Product Care & Maintenance
Are your wine glasses dishwashers safe?
Yes, our wine glasses are dishwasher safe.
What is the best way to clean Glass Forest glassware?
We recommend gently cleaning the glass with a soft cloth or sponge using cold or warm soapy water. This helps maintain the clarity and finish of the glass.
Can I use a brush to clean the inside of the glass?
Yes. A soft bottle brush can be used to clean the inside of the glassware, especially for narrow or tall pieces.
Should I use abrasive scrubbers on the glass?
No. Avoid abrasive scrubbers, steel wool, or harsh cleaning materials as they may scratch the surface of the glass.
Is the color on the glass painted or coated?
No. Our pieces are made from colored borosilicate glass, meaning the color is part of the glass itself and not painted or coated on the surface.
How should I handle glassware while washing?
Handle the glass carefully and avoid washing with slippery or soapy hands to reduce the risk of accidental drops.
Will the color fade over time?
No. Since the glassware is made from colored borosilicate glass, the color is embedded in the material and will not fade or peel over time.
Shipping & Delivery
How do you package fragile glassware to prevent breakage?
We take extra care in packaging all fragile items. Our glassware is securely packed using multiple protective layers, including foam and bubble wrap, to ensure it reaches you safely.
What if my glassware arrives damaged?
In the unlikely event that your order arrives damaged, we offer a free replacement. Please report the issue within 48 hours of receiving the product.
Do you offer white glove delivery for expensive glass decor?
Yes, we offer white glove delivery and installation/customization services in select cities. Please contact us for availability.
What are the shipping charges for heavy glass items?
Shipping charges for heavy items vary based on your location and delivery timelines.
Do you ship glass products internationally?
Yes, we ship internationally. Please note that installation services are not included for international orders.
Can I track my home decor order?
Yes, order tracking is available once your order has been dispatched.
Do you deliver to remote locations in India?
Yes, we deliver across India, including remote locations, subject to courier accessibility.
How long does delivery take for glassware in Delhi/Mumbai?
Delivery typically takes 4–5 business days.
Decor & Collections
What decor accents do you have for living rooms?
We offer a curated range of decor accents including glass vases, candles, floral stems, and other statement pieces.
Do you sell glass vases and decorative bowls?
Yes, we offer both glass vases and decorative bowls.
Are your ornaments suitable for outdoor display?
Yes, our ornaments can be used for outdoor display.
Can I use your glass decor accents in bathrooms?
Yes, our glass decor accents can also be styled in bathroom spaces.
Do you have seasonal collections for festivals like Diwali and Christmas?
Yes, we launch seasonal collections for major festivals including Diwali and Christmas.
Lighting
Do you sell table lamps and desk lamps?
Yes, we offer table lamps.
What types of wall lights do you offer?
We offer customizable wall light designs to suit different interior styles.
Do you have floor lamps in glass designs?
Not yet but coming up with a range of floor lamps soon.
Are your decorative lamps functional or purely ornamental?
Our decorative lamps are fully functional while also serving as statement decor pieces.
Do table lamps come with LED bulbs included?
Yes, our table lamps come with LED bulbs included (3000K warm light).
What’s the wattage recommendation for your glass lamps?
Wattage varies depending on the lamp design and is specified with each product.
Pricing & Ordering
Are there bulk discounts for multiple home decor purchases?
Yes, we offer discounts for bulk purchases.
What payment methods do you accept for online orders?
We accept UPI, credit cards, debit cards, and other major online payment methods.
Are there seasonal sales on glassware and decor items?
Yes, we run seasonal sales and introduce special offers during new collection launches throughout the year.
Do you offer trade discounts for interior designers?
Our pricing is similar for all clients, we follow fair pricing for all the clients.
Can I create a custom home decor set with different products?
Yes, you can connect with us to create customized combinations or curated sets.
Do you offer gift wrapping services
Our product comes in a gift box and we offer ribbon on the top of it. We can also include a handwritten note upon request.
Are your products available for wedding/event bulk orders?
Yes, we accept bulk orders for weddings and special events.
Glassware Products
What types of wine glasses do you offer?
We offer a couple of red wine and champagne glasses along with a mix of cocktail glasses as part of our glassware collection.
Do you sell champagne flutes and cocktail glasses?
Yes, we offer champagne flutes and cocktail glasses.
Are your glassware sets available in different colors?
Availability of colors depends on the specific collection.
Do you have glassware suitable for daily use or only special occasions?
Our glassware can be used for daily use as well as special occasions.
What’s the capacity of your wine glasses, tumblers, and dessert bowls?
The capacity ranges approximately from 110 ml to 300 ml, depending on the product.
Are your drinking glasses lead-free?
Yes, our drinking glasses are lead-free.
Do you offer glassware gift sets?
Yes, we offer curated glassware gift sets.
Can I buy individual glasses or only sets?
Currently, our glasses are available only in sets.
Candle Stands & Votives
What sizes of candle stands do you offer?
We offer multiple sizes across different collections and designs.
Do your candle stands come with candles included?
Yes, our candle stands come with candles included.
Are your votives suitable for tea lights or pillar candles?
Our votives are suitable for tea lights.
Can glass candle holders be used outdoors?
Yes, they can be used outdoors. We recommend ensuring safe placement.
Do you have hanging candle holders?
No, we currently do not offer hanging candle holders.
Are your candle stands heat-resistant?
No.
Ornaments & Decor Accents
What types of glass ornaments do you sell?
We offer Christmas ornaments as part of our decor collection.
Do you have Christmas ornaments and festive decorations?
Yes, we offer both Christmas ornaments and festive decorations.
Are your ornaments handmade or machine-made?
Our ornaments are handmade.
Do you offer personalized or custom ornaments?
Yes, customization is available for bulk quantities.